Clayton Hotel Cardiff Lane are thrilled to announce the launch of their brand new Heart of Hospitality Customer Experience initiative, an innovative programe that aims to foster genuine emotional connections with guests through trust, empathy, and exceptional service.

Members of the Clayton Hotel Cardiff Lane team recently attended an intensive three-day Heart of Hospitality Advocacy training at the Maldron Hotel Tallaght, where they gained valuable insights into Dalata's latest customer experience strategies.

Following the training, the Advocates presented the program to the Management Team and were met with great enthusiasm and commitment. The training provided equipped the task force with the necessary tools to be effective advocates, ready to implement these principles across all departments. This task force is committed to inspiring and leading the entire staff towards delivering unparalleled service.

As Clayton Hotel Cardiff Lane embarks on this journey, they are confident that their dedicated team will embody these principles, setting new benchmarks in hospitality. Their goal is to make every guest's experience truly unforgettable, with heartfelt connections and extraordinary guest experiences.

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